Frequently Asked Questions

 

These are some of the more frequently asked questions by our incoming guests. For further information click here to contact us.

 

Are linens and towels included?
The following items are NOT provided: Linens, Towels, Plastic Ware, Paper Goods, Soap, Shampoo, Toilet Paper, Tissues, etc. Each home has other unique amenities as well. Please see the specific property page or contact us for more details.
PLEASE NOTE that Linens, Towels and Beach Towels are available for an additional fee.
How do I check in / check out?
Saturday check-in: Check-ins are welcome after 3:00 pm. We will provide you with directions and phone numbers in case of emergencies. We will be available to deliver your keys and a walk-through of your rental to answer any questions and help you settle in.

Saturday check-out: We will arrive at 10:00 am to inspect and clean the property on Saturday morning. Preparing for incoming guests takes considerable effort that we personally attend to so we ask that you adhere strictly to the 10:00 am checkout.

 

Do you have any cleaning guidelines?
We personally clean the cottage prior to your arrival and make every effort to ensure you have a great vacation. We have provided some general cleaning products under the kitchen sink and a vacuum and broom in the closet for your convenience. A cleaning fee will be assessed from security deposit if the cottage is not left in the same condition.

 

Are there laundry facilities?
All of our homes are equipped with a washer and dryer as well as an ironing board and iron.

 

Are pets allowed?
Pets are not allowed in our vacation homes. Special considerations are given to those with service animals.

 

Is there parking?
Yes, all of our properties have off-street parking.

 

Are there any other fees associated with the rentals?
There is a required Maine State Lodging Tax of 9%.

 

What's included with the vacation homes?
We make every effort to provide you with all of the comforts of home. Each home has cable, a TV, a DVD player, wireless Internet, washer/dryer, a coffee maker, an iron and ironing board, pillows, blankets and mattress pads. Linens and towels are not provided but are available for an additional fee. Each home has other unique amenities as well. Please see the property page or contact us for more details. #cb4335

 

What about noise complaints?
We ask that all of our guests respect the privacy of our neighbors by being mindful our our property boundaries. Guests must understand the limitations on occupancy and agree to abide by such limitations. If not, you will be asked to leave with no refund. Any complaints will be dealt with on an individual basis. Please be aware that Old Orchard Beach has strict late night noise ordinances that are enforced.

 

Can I smoke in the building?
All of our properties are smoke-free. We do not allow smoking inside the cottages and ask that if you smoke on the property please dispose of your cigarettes properly. A cleaning fee will be assessed from security deposit if cottage is found to have been smoked in.